Privacy Policy
Last Updated: June 20, 2026
Welcome to UGhar ("we", "our", or "us"). We are dedicated to providing Jamshedpur’s most reliable, background-verified home services (Plumbing, Electrical, AC Servicing, and Cleaning).
This Privacy Policy describes how we collect, use, and protect your information when you use our platform. By accessing or using UGhar, you consent to the data practices described below.
1. Information We Collect
A. Account & Profile Information: We collect your mobile phone number, name, and role preference (Customer or Service Partner) to establish accounts verified through secure OTPs.
B. Doorstep Location Data: To dispatch local service partners to the correct quarter or house, we capture doorstep coordinates. This is done via your active browser GPS or when you confirm your location pin on our interactive Leaflet maps.
C. Partner Verification Records: For Service Partners, we collect government-issued ID documents (Aadhaar card) to securely verify identity and maintain safety standards.
D. Delivery Verification: We verify the location coordinates of Service Partners during job completion to confirm doorstep arrival and accurate service completion.
2. How We Use Your Information
• To Dispatch Services: We use address coordinates strictly to match you with nearby service partners and coordinate their travel to Bistupur, Sakchi, Sonari, Kadma, Mango, Baridih, or other Jamshedpur zones.
• To Verify Doorstep Arrivals: Service partner coordinates are checked at job completion to verify they have arrived and completed the service at the registered location.
• To Build Platform Trust: Selected reputation indicators (such as completed jobs count and ratings) are displayed to customers to incentivize quality performance and build mutual trust.
3. Location Services & Map Tools
Our platform utilizes interactive maps (Leaflet.js) and secure geocoding APIs (including Google Geocoding) to resolve and format street addresses automatically. Location data is stored securely in databases protected by Supabase Row Level Security (RLS) policies.
4. Third-Party Sharing & Security
We do not sell, trade, or share your private personal data with third-party advertisers. Information is shared only with the assigned service partner for service completion. All server requests are authenticated via secure sessions, and database access is restricted using strict role policies.